Soham, England
Please contact us in the first instance to arrange an appointment if you wish to visit the office.
To enquire about the availability of our projects and developments, contact our agents at clerk@thriftsoham.org.uk | T:
At Thrift Soham, we are committed to ensuring that every aspect of our service — and your new home — meets your expectations. Should you feel that we have fallen short, our Customer Pledge guarantees that we will do everything we can to resolve the issue to your satisfaction. Our ultimate goal is for every purchaser to be delighted with their new home.
If you have a concern, our Customer Service and Sales Teams are your first points of contact and will be happy to assist.
For more formal complaints, please write to the Sales Manager either by post or email at:
📧 clerk@thriftsoham.org.uk
We aim to address complaints promptly and effectively:
We will acknowledge your complaint within 3 working days.
We will aim to provide a full response within 10 working days.
For more complex matters requiring a detailed action plan, a full response may take up to 30 working days — though many issues are resolved within just a few hours or days.
If your concern relates to warranty or construction matters, please get in touch with Thrift Soham directly. If we are unable to resolve a warranty issue, you may refer the matter to your home warranty provider or seek independent resolution through the Consumer Code for Home Builders.
We are committed to reaching a mutually satisfactory outcome. However, if your complaint remains unresolved, you can:
Refer the matter to your new home warranty provider (details are provided in your Home Owner Manual upon legal completion), or
Contact the Consumer Code Independent Dispute Resolution Scheme by visiting www.consumercode.co.uk.
Thrift CLT for Soham is an Industrial and Provident Society (IPS) formed for the benefit of the community of Soham.
Reg no IP032425
9 AM & 11 AM
Wednesday 7 PM
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